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Customer Complaint policy

Customer Complaint Policy and Form

Details of the complaint and contact details for the complainant should be taken and passed on to the Centre Manager.

In the event that the complainant is unsatisfied with the Centre Manager’s response, the complaint may be escalated to the Board of Trustees.

…………………………………………………………………………………………………………………….

Date of complaint

 

Customer name

 

Customer phone no.

 

Customer email

 

CBW contact

 

Description of complaint

 

Date

 

Centre manager action

 

Date

 

Customer feedback

 

Further action

 

April 2020