Customer Complaint Policy and Form

Download: CBW ~ Customer Complaint Policy and Form

Details of the complaint and details for the complainant should be taken and to the Office Manager.

In the event that the complainant is unsatisfied with the Office Manager’s response, the complaint may be escalated to the Board of Trustees.

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Date of complaint
Customer name
Customer phone no.
Customer email
CBW contact
Description of complaint
Date
Centre Manager action
Date
Customer feedback
Further action