Customer Complaint Policy and Form

Download: CBW ~ Customer Complaint Policy and Form

Details of the complaint and details for the complainant should be taken and to the Centre Manager.

In the event that the complainant is unsatisfied with the Centre Manager’s response, the complaint may be escalated to the Board of Trustees.

…………………………………………………………………………………………………………………….

Date of complaint
Customer name
Customer phone no.
Customer email
CBW contact
Description of complaint
Date
Centre manager action  
Date  
Customer feedback
Further action

 

Details of the complaint and details for the complainant should be taken to the Centre Manager.

In the event that the complainant is unsatisfied with the Centre Manager’s response, the complaint may be escalated to the Board of Trustees.

…………………………………………………………………………………………………………………….

Date of complaint
Customer name
Customer phone no.
Customer email
CBW contact
Description of complaint
Date
Centre manager action
Date
Customer feedback
Further action