Daily Operating Procedures
Runner
The person in charge and manager of the shift. Would cancel or postpone a session if the risks are unmanageable.
Liaise between Administrator, Safety boat driver, Assistant runner and Instructor/s.
Issues equipment to the customer, checks fit of buoyancy aid, advises operating area, updates Safety boat driver.
Meets customer at the end of the hire session, recovers kit, hygiene cleans paddles after use.
Packs and secures kit at the end of the day.
Working outdoors dressed according to the weather.
Ready to go on the water to assist using spare Safety boat if required.
Maintains communication with the team using VHF radio.
Administrator
Sets out the centre at the start of the day.
Updates diary with weather and staff details.
Checks inbound email notices of new bookings, liaises with customer enquiries.
Issues customers buoyancy aids and wet suits if requested.
Rinses buoyancy aids, wet suits after each use.
Packs up and loads drying room with washed kit.
Closes down the centre at the end of the day.
Maintains communication with the team using VHF radio.
Safety boat driver
Maintains watch on kayaks and paddleboards especially of wind direction, and surf.
Steers customers away from hazards and polices the CBW operating area.
Assists customers on the water.
Checks equipment and fuel levels on both operational boats, refuelling as required.
Working outdoors dressed according to the weather, and ready to enter the water if required.
Maintains communication with the team using VHF radio.
Assistant Runner
Is an extra pair of hands to assist where needed.
Working outdoors dressed according to the weather.
Maintains communication with the team using VHF radio.
Instructors
Liaise with team for the speciality they are to deliver.
Maintains communication with the team using VHF radio.
Shifts allocated and notified by the centre manager using email. Shift swaps between individuals using WhatsApp group to ensure cover.